COVID-19 (Coronavirus) & Your Wellbeing

ECT Corona Virus Your Wellbeing is important to us

 

Updated: 15 July 2020

This has been an unprecedented year of crises and change and earlier this month we made the decision to cancel all of our tours and travel plans for 2020. Every customer booked to travel with us has been fully refunded.  We are now focusing on the months ahead, putting plans in place for travel in 2021 and beyond. As travel restrictions are being lifted and new measures of safety put into practise, we look foward to resuming travel in Spring 2021. If you are not signed up to receive our news and would like to be kept informed  you can sign up here.

Our office remains open to receive calls Monday - Friday from 9am until 5pm 

At ECT Travel, your well being when travelling with us is something we take seriously.

If the current COVID-19 (Coronavirus) pandemic has left you feeling anxious about your forthcoming trip, or future travel plans, we want to reassure you and make sure that you are informed of any impacts on your travel plans.  

As this is an ongoing situation, we are actively monitoring for any advised restrictions or changes we need to make and will provide updates on this web page.

If you are booked to travel with us, we will also be communicating with you directly with any important updates.

With over 20 years expertise in arranging and delivering quality escorted tours, we are committed to continuing an outstanding service to our customers. The ECT Travel team are currently working from home where, thanks to the wonders of modern technology, we are keeping in touch with each other via email, video calls and instant messaging. More importantly, we are also keeping in touch with all our clients and suppliers. Emails are being picked up and responded to quickly and the office phones have been diverted so when people call, we answer just as we always have.

Of course, international travel restrictions have meant that many of our tour programmes have been cancelled. To date, everyone travelling with us up until  5 September has either received a full refund or chosen to join the tour on revised dates. In the latter cases, all monies already paid have been placed in a protected trust account and the affected customers have each received an additional travel voucher for use on a future tour.

Customer care is at the heart of what we do, and, in these challenging times, that is more important than ever. Be assured that we are here to look after you both now and in the future when we can all enjoy the pleasures of travel once more.

ECT ATOL protected travel

UPDATE 9th June 2020 

Pour l'Amour du Fils, Nantes, 9th- 13th September 

Pour l'Amour du Fils was rescheduled for dates  in September, with International travel restrictions still in place they have decided to postpone the event until 2021.

"Our show is extremely important to us. We put all our heart and soul into it, striving every year to bring you only the best. This is why, knowing that we will not be able to do so this year, that we have decided to postpone our show to next April 21st-24th, 2021"

We will be putting a tour programme together for April 2021 and if you wish to be kept informed, please click here and fill in the form so we can let you know of updates:  YES, PLEASE,  I WOULD LIKE TO GO TO POUR L'AMOUR DU FIL IN APRIL 2021

27 May 2020

Fleuramour 2020  has been cancelled due to COVID-19 

Dates for 2021 are: 24 - 27 September - we are in touch with the event organisers and if you would like to receive information on travelling in 2021, please get in touch.  Fleuramour 2021 will be the 25th edition and will follow the theme: Escape from Reality, Feel the Magic.  

All who have booked to travel will be refunded in full.

27/04/20  We have cancelled all of our tours to Singapore and the Far East for 2020.  If you have booked to travel you will have been emailed this news, and offered a full refund. Please get in touch if you might of missed this communication.  

14/04/20 We are monitoring the events and sites included on this tour programme closely and are in contact with Singapore Airlines. This is a fast moving situation and we will update this page as more information becomes available. To date, we have been informed that the Singapore Garden Festival, to which we had scheduled a short visit, has been postponed until 2021.

For those already booked to travel with us to Singapore, please be assured that we will contact you as soon as possible but, due to the unprecedented circumstances, we are currently prioritising customers who booked on tours departing up to the end of May. Please bear with us as we go through this process. Thank you in advance for your understanding.

Due to shut downs in these countries, we regret to say that all of our tours up until the end of July  have been cancelled. Where events have been re-scheduled, we will be offering the tour programme on the new dates and you will be able to move your booking. Where events have been cancelled entirely for 2020, or if you are not able to travel on the new dates, you will be entitled to a refund of the full cost of your holiday.

Individual tour details are:

Dutch Quilting & Spring Highlights, 15 - 17th April 2020

The Patchwork and Quilt Days show in Rijswijk will now take place 2nd-4th October 2020 and so we are offering a Dutch Quilting & Autumn highlights programme. We will run the Spring tour in April 2021. 

Keukenhof Gardens, 21st - 23rd April 2020

Due to the closure of Keukenhof Gardens, this tour has been cancelled.

Pour l'Amour du Fils, Nantes, 22nd - 26th April 2020

Pour l'Amour du Fils will now take place in September. We are therefore offering the tour programme from 9th-13th September 2020.

Floralien 2020, 1st - 4th May 2020

The Floralien and Floralia festivals have been postponed until 2021. Our new tour programme will therefore run from 30th April to 3rd May 2021. 

Quilt Festival Noord Groningen, 11th - 14th June 2020

The quilt festival has been postponed until 2021. Our new tour programme will therefore run from 25th May to 12th June 2021.

If you have particular questions or concerns regarding your travel arrangements for tours up to the end of June, please contact Louise on 01225-469508, or email hello@ecttravel.com

We would advise that you read through the following helpful information.

The Foreign & Commonwealth Office: 

The FCO provides current and important information on the impact of COVID-19 on each country and the local measures being taken to contain the spread of the virus.

We strongly recommend that all of our clients monitor the FCO travel advise page and sign up to receive email alerts from the country you are visiting, you may do so here: 

https://www.gov.uk/guidance/travel-advice-novel-coronavirus 

The National Health Service:


The NHS offers practical advice on how to avoid catching and spreading COVID-19 and symptom guidance, we would encourage you to review their advice:

https://www.nhs.uk/conditions/coronavirus-covid-19/ 

We advise all our clients to please read your travel insurance policy carefully, noting cover provided, policy excess and any exclusions. If anything is not clear please speak to your travel insurance provider.

Please be aware that if you decide to cancel your tour and the FCO has not issued guidance against travel to this tour destination and it is considered safe to visit, our booking conditions will apply, please refer to point 5: Cancellation By You

Download our Booking Conditions

Which? has a very helpful Q&A advice page for travellers that sets out your rights. You can read it here

We have a range of experiential and inspiring tours and are planning holidays for you to travel from Spring 2021.

For your piece of mind, our flight inclusive tours are protected by ATOL and we operate a Trust Account for the protection of all your tour payments.

We hope travel remains a much enjoyed pleasure in your life and look forward to assisting you with any future plans.

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