COVID-19 (Coronavirus) & Your Wellbeing

Your wellbeing is important to us

 

Update:  30th March 2020

At ECT Travel, your wellbeing when travelling with us is something we take seriously.

If the current COVID-19 (Coronavirus) has left you feeling anxious about your forthcoming trip, or future travel plans, we want to reassure you and make sure that you are informed of any impacts on your travel plans.  

As this is an ongoing situation, we are actively monitoring for any advised restrictions or changes we need to make and will provide updates on this web page.

If you are booked to travel with us, we will also be communicating with you directly with any important updates.

With over 20 years expertise in arranging and delivering quality escorted tours, we are committed to continuing an outstanding service to our customers.   

ECT ATOL protected travel

Due to shut downs in these countries, we regret to say that all of our tours up until the end of May have been cancelled.

Where events have been re-scheduled, we will be offering the tour programme on the new dates and you will be able to move your booking. Where events have been cancelled entirely for 2020, or if you are not able to travel on the new dates, you will be entitled to a refund of the full cost of your holiday.

As this is an ongoing situation, we are actively monitoring for any advised restrictions or changes we need to make. 

You may be reassured that we are in close contact with local suppliers and agencies regarding the locations you are visiting on these tours. Should anything change, we will let you know and discuss alternate options available to you.  

You may like to be aware that several airports and transport providers have health screening procedures in place and are proactively screening the arrival and departure of passengers for signs of COVID-19  to assist with monitoring and management. The FCO advises that you should comply with these arrangements, and we do not anticipate this disrupting your travel arrangements.  

If you have particular questions or concerns regarding your travel arrangements for tours up to the end of May, please contact Louise on 01225-469508, or email hello@ecttravel.com

We have just received confirmation from the show organisers that the show has been postponed until June 2021. If you are booked to travel on this tour we will be communicating with you shortly. We have updated our tour page with the new dates which are Thursday 10  - Sunday 13 June. We will be following the same programme as we had for 2020, updating if changes may need to be made.  If you would like to be kept informed on the 2021 tour, please get in touch and let us know.   

posted 26/03/20

30/03/20  Due to the unprecedented circumstances we are currently prioritising customers who booked on tours departing up to the end of May. Please bear with us as we go through this process.  We will be in touch with you in the coming weeks and thank you in advance for your understanding.

We would advise that you read through the following helpful information.

The Foreign & Commonwealth Office:                                                          The FCO provides current and important information on the impact of COVID-19 on each country and the local measures being taken to contain the spread of the virus.

We strongly recommend that all of our clients monitor the FCO travel advise page and sign up to receive email alerts from the country you are visiting, you may do so here: 

https://www.gov.uk/guidance/travel-advice-novel-coronavirus 

The National Health Service:
The NHS offers practical advice on how to avoid catching and spreading COVID-19 and symptom guidance, we would encourage you to review their advice:

https://www.nhs.uk/conditions/coronavirus-covid-19/ 

We advise all our clients to please read your travel insurance policy carefully, noting cover provided, policy excess and any exclusions. If anything is not clear please speak to your travel insurance provider.

We have a range of experiential and inspiring tours departing in the late summer through to winter. For your piece of mind, our flight inclusive tours are protected by ATOL and we operate a Trust Account for the protection of all your tour payments.

We hope travel remains a much enjoyed pleasure in your life and look forward to assisting you with any future plans.

Please be aware that if you decide to cancel your tour and the FCO has not issued guidance against travel to this tour destination and it is considered safe to visit, our booking conditions will apply, please refer to point 5: Cancellation By You

Download our Booking Conditions

Moutains

Request a Call Back / Email