We comply with all necessary travel legislation as required by the UK Package Travel, Package Holidays and Package Tours Regulations 1992. We operate a Trust Account for our groups travelling by coach, which ring-fences their payments until tour departure. This means that, in the unlikely event of our financial failure, the Trustees of the Trust Account can authorise the full reimbursement of customers’ payments whose tours are affected, or have not yet departed.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or, for more information about financial protection and the ATOL Certificate, go to www.atol.org.uk/ATOLCertificate.
Our ATOL number is ATOL 6545. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.
For the further reassurance of our customers, we operate a 24 hour Code Red emergency contact number for the duration of any tour. We also regularly train our staff in the management of emergencies and retain a specialist consultancy to advise us in the event of an on-tour incident.